Refund Policy

At SecureGenTools, we strive to provide high-quality security tools and services. If you are not satisfied with a paid service or premium feature, we offer the following refund terms:

• 14-Day Money-Back Guarantee: Full refund for premium subscriptions canceled within 14 days of purchase
• Pro-Rated Refunds: Available for annual subscriptions canceled after 14 days (minus usage period)
• One-Time Purchases: Refund available within 7 days if service not accessed

You are eligible for a refund if:

• The service did not work as described
• You experienced technical issues that we could not resolve
• You canceled within the applicable refund period
• You did not violate our Terms of Service

The following are not eligible for refunds:

• Services used beyond the refund period
• Accounts suspended for Terms of Service violations
• Promotional or discounted purchases (unless required by law)
• Third-party services or integrations

To request a refund:

1. Contact our support team at support@securegentools.com
2. Include your order/transaction ID
3. Provide a brief reason for the refund request
4. Allow 5-7 business days for processing

Refunds will be issued to the original payment method within 10 business days of approval.

You may cancel your subscription at any time:

• Cancellation takes effect at the end of the current billing period
• No charges will occur after cancellation
• Access continues until the end of the paid period
• Cancellation does not automatically trigger a refund (see refund policy above)

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.